Caroline Heil is the Team Lead for Technical Account Management (TAM) at Parcellab and takes care of the organization and continued development of the TAM team and each individual colleague. That also includes introducing and optimizing structures, processes and work methods.
Munich Startup: What does your morning routine look like?
Caroline Heil, Parcellab: It’s basically the same each day: First I put my bag down, take off my outdoor shoes and put on my Birkenstocks. Then I get some muesli, fruit and tea from the kitchen before opening my laptop to get an overview by sorting my do-tos for the day.
Munich Startup: What is your favorite tool at work?
Caroline Heil: “Thinking works best with a pen and paper”
Caroline Heil, Parcellab: Because I do things in a relatively analog manner, I like to just use a pen and paper. In my opinion, that’s the best way to think in most cases.
Munich Startup: Which three apps are must-haves?
Caroline Heil, Parcellab: My number one: Teams: for quick communication with colleagues and sending out my daily quota of gifs.
Number two: Notion: for practically everything – from to-do lists to brainstorming and project plans or knowledge records. You can really do all sorts of things with it.
Number three: Zoom: to establish a close relationship with customers by video and discuss projects. Especially in the last few months, this app was a good companion for me in both my professional and private life.
Munich Startup: Which Munich event is a must as a Technical Account Manager?
Caroline Heil, Parcellab: To be honest, there isn’t “one” specific event for me. But I do like to regularly use meetup.com and look for different events on various subjects that interest me most.
Think outside the box
Munich Startup: What book would you recommend?
Caroline Heil, Parcellab: “How Great Minds Make Time, Find Inspiration, and Get to Work.” The book inspires me to think outside the box and try to approach things differently. I would highly recommend it to anyone who would like to try out something new.
Munich Startup: What is your favorite kind of meeting?
Caroline Heil, Parcellab: I prefer workshops with my team. With me, that means lots of interaction, a whiteboard and tons of post-its.
Munich Startup: What is your biggest stumbling block in daily business?
Caroline Heil, Parcellab: Even though I really enjoy – operative – project work with customers, I do also have to make sure to budget in enough time for strategic and team-based topics. Time management is half the battle.
A love of to-do lists
Munich Startup: What gives you a boost of motivation at work?
Caroline Heil, Parcellab: When my colleague across the desk brings me an unsolicited cup of tea from the kitchen and I can cross another task off my to-do list – I think it’s slowly becoming clear that I love to-do lists.
Munich Startup: How do you end your workday?
Caroline Heil, Parcellab: By making sure my inbox is empty: #inbox zero. And I clean up my desk, because over the course of the day, lots of post-its and paper end up on it that aren’t necessarily needed anymore. Then of course I take my Birkenstocks off again, put on my outdoor shoes and the evening can begin.